# IT capacity planning for banking and insurance

> Steer the capacity of a bank or insurer's IT department: regulatory projects, heavy run work, shared resources. Challenges, KPIs, and workflow.

- HTML: https://www.simpleworkload.com/en/industries/banking-insurance
- Markdown: https://www.simpleworkload.com/en/industries/banking-insurance.md

## What are the capacity challenges of a bank or insurer's IT department?

In banking and insurance, IT must absorb regulatory projects with non-negotiable deadlines (such as digital operational resilience requirements, DORA, for European Union financial entities) while keeping very demanding run work going. Capacity hinges on a few scarce experts shared across many projects, which makes conflict detection and portfolio arbitration essential.

## Sector-specific constraints

- Fixed regulatory deadlines that override the rest of the portfolio.

- Heavy run work: availability, security, business support.

- Scarce skills (mainframe, security, data) spread across many projects.

- Traceability requirements for decisions and access.

## Capacity use cases

- Reserve capacity for regulatory projects before arbitrating the rest.

- Spot scarce experts assigned above 100%.

- Document trade-offs for the steering committee and audit.

- Value workload per business unit (showback).

## Useful indicators

- **Capacity reserved for regulatory projects** : Share of capacity set aside for compliance deadlines.
- **Allocation rate of scarce experts** : Planned workload of critical profiles; above 100% means delay risk.
- **Run / Build split** : Weight of operations versus projects.
- **Open conflicts on critical skills** : Projects competing for the same experts.

## Typical workflow

1. Identify projects with regulatory deadlines and reserve their capacity.
2. View scarce experts and their allocation rate.
3. Simulate the effect of a delay or reinforcement with what-if scenarios.
4. Keep a record of decisions through approval workflows and the audit history.

## FAQ

### Does Workload replace a banking PPM?

No. Workload is the capacity and allocation layer; it complements or replaces a PPM that is too heavy, without multi-BU financial governance.

### Are decisions traced?

Yes: audit history and organization export, with capacity decisions recorded rather than generated by an opaque AI.

### Can you manage contractors?

Yes, by modeling them as external resources with their daily rate.

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