# IT capacity planning for telecoms

> Steer the capacity of a telecom IT department: rollout projects, heavy run and on-call work, network and IT teams. Challenges, KPIs, and workflow.

- HTML: https://www.simpleworkload.com/en/industries/telecom
- Markdown: https://www.simpleworkload.com/en/industries/telecom.md

## What are the capacity challenges of a telecom IT department?

In telecoms, IT runs many projects (offers, billing, network information systems) alongside permanent run work and on-call duty. The main risk is assigning the same teams to too many simultaneous launches: net capacity, after deducting run and on-call work, should be the basis for rollout plans.

## Sector-specific constraints

- Permanent run work and on-call duty that reduce project capacity.

- Offer launches with fixed commercial dates.

- Interdependencies between IT and network teams.

- Seasonal workload peaks.

## Capacity use cases

- Model run and on-call work with Run projects, whose time is deducted from Build project capacity.

- Check a launch's feasibility before committing to a date.

- Anticipate seasonal workload peaks.

- Balance workload across dependent teams.

## Useful indicators

- **Run and on-call share** : Proportion of capacity absorbed by operations.
- **Simultaneous launches per team** : Number of active projects per team in the period.
- **Allocation rate before launch** : Planned workload in the weeks before a commercial date.
- **Planned vs actual variance** : Reliability of rollout plans.

## Typical workflow

1. Create the Run projects (operations, on-call) and assign each team's time to them.
2. Plan launches and review net capacity.
3. Simulate a date shift or a reinforcement.
4. Track actuals after each launch to make the next plans more reliable.

## FAQ

### How do you account for on-call duty?

Model it with a Run project to which on-call time is assigned, which deducts it from the capacity available for Build projects.

### Does Workload manage network capacity?

No. Workload plans team capacity (people and skills), not network or server infrastructure capacity.

### Can you manage several entities?

Yes, with multi-entity management for groups with several subsidiaries.

## Sitemap

- [Markdown sitemap](https://www.simpleworkload.com/sitemap.md)
- [XML sitemap](https://www.simpleworkload.com/sitemap.xml)
- [llms.txt](https://www.simpleworkload.com/llms.txt)
- [llms-full.txt](https://www.simpleworkload.com/llms-full.txt)