# Support and Help

> Need help? Contact our support team, consult our documentation or create a support ticket.

- HTML: https://www.simpleworkload.com/en/support
- Markdown: https://www.simpleworkload.com/en/support.md

## Support and Help Center | Workload

Need help? Contact our support team, consult our documentation or create a support ticket.

## Support

## Support and Help

Our team is here to help you. Choose the channel that works best for you.

Create a ticket

Create a support ticket for structured follow-up

Track the progress of your request in real-time

Create a ticket

Live chat

Get an immediate response from our team

Available Monday to Friday, 9am-6pm (Paris time)

Open chat

Email

Send us an email, we respond within 24 hours

For complex questions or detailed requests

Send an email

Documentation

Guides, tutorials and FAQ

Find answers to your questions in our documentation

View documentation

Service status

Check the status of our services in real-time

Application

API

Database

View detailed status

FAQ

Frequently asked questions

Check our FAQ to quickly find answers to common questions.

View FAQ

Support by plan

Starter & Professional

- Email support (response within 24h)
- Complete documentation
- FAQ and guides

Business & Enterprise

- Priority support (response within 4h)
- Dedicated live chat
- Phone support
- Personalized onboarding
- Dedicated Account Manager
- Contractual SLA (uptime / support) on Legal quote

Emergency contact

For critical issues affecting your production

If you encounter a critical issue affecting your production, contact us immediately:

Emergency email

Target response within 2h for Business and Enterprise customers (contractual commitment per amendment)

## Sitemap

- [Markdown sitemap](https://www.simpleworkload.com/sitemap.md)
- [XML sitemap](https://www.simpleworkload.com/sitemap.xml)
- [llms.txt](https://www.simpleworkload.com/llms.txt)
- [llms-full.txt](https://www.simpleworkload.com/llms-full.txt)