Support and Help
Our team is here to help you. Choose the channel that works best for you.
Create a ticket
Create a support ticket for structured follow-up
Track the progress of your request in real-time
Live chat
Get an immediate response from our team
Available Monday to Friday, 9am-6pm (Paris time)
Send us an email, we respond within 24 hours
For complex questions or detailed requests
Documentation
Guides, tutorials and FAQ
Find answers to your questions in our documentation
Service status
Check the status of our services in real-time
FAQ
Frequently asked questions
Check our FAQ to quickly find answers to common questions.
Support by plan
Starter & Professional
- • Email support (response within 24h)
- • Complete documentation
- • FAQ and guides
Business & Enterprise
- • Priority support (response within 4h)
- • Dedicated live chat
- • Phone support
- • Personalized onboarding
- • Dedicated Account Manager
- • Guaranteed SLA (99.9% uptime)
Emergency contact
For critical issues affecting your production
If you encounter a critical issue affecting your production, contact us immediately:
Emergency email
urgent@simpleworkload.comResponse guaranteed within 2h for Business and Enterprise customers