Run vs Build
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What is Run vs Build?
Run covers activities that keep services operating (operations, support, maintenance); Build covers those that create or transform (projects, new capabilities).
Key points
The Run/Build split is a key IT indicator: a heavy Run squeezes out innovation. It also determines the capacity left for projects.
Example
An IT department at 70% Run and 30% Build has little room for transformation projects.
Related terms
From definition to practice
Workload computes these metrics automatically from your allocations and timesheets.
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