What are the capacity challenges of a telecom IT department?
In telecoms, IT runs many projects (offers, billing, network information systems) alongside permanent run work and on-call duty. The main risk is assigning the same teams to too many simultaneous launches: net capacity, after deducting run and on-call work, should be the basis for rollout plans.
IT capacity planning for telecoms
Balance rollout projects, run work, and on-call duty across heavily solicited teams.
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Sector-specific constraints
- Permanent run work and on-call duty that reduce project capacity.
- Offer launches with fixed commercial dates.
- Interdependencies between IT and network teams.
- Seasonal workload peaks.
Capacity use cases
- Model run and on-call work with Run projects, whose time is deducted from Build project capacity.
- Check a launch's feasibility before committing to a date.
- Anticipate seasonal workload peaks.
- Balance workload across dependent teams.
Useful indicators
| Indicator | Definition |
|---|---|
| Run and on-call share | Proportion of capacity absorbed by operations. |
| Simultaneous launches per team | Number of active projects per team in the period. |
| Allocation rate before launch | Planned workload in the weeks before a commercial date. |
| Planned vs actual variance | Reliability of rollout plans. |
Typical workflow
- Create the Run projects (operations, on-call) and assign each team's time to them.
- Plan launches and review net capacity.
- Simulate a date shift or a reinforcement.
- Track actuals after each launch to make the next plans more reliable.
FAQ
How do you account for on-call duty?
Model it with a Run project to which on-call time is assigned, which deducts it from the capacity available for Build projects.
Does Workload manage network capacity?
No. Workload plans team capacity (people and skills), not network or server infrastructure capacity.
Can you manage several entities?
Yes, with multi-entity management for groups with several subsidiaries.
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